Dear Valued Customer,

We sincerely apologize for a technical issue regarding our automated shipment notifications.

Following the system update last month, shipping notification emails for orders fulfilled from our Japan warehouse failed to send automatically. Please note that orders fulfilled from our Hong Kong warehouse were unaffected and sent normally.

Actions Taken:

• Orders In Transit & Recent Orders: We are manually resending shipping notification emails with tracking links for all affected orders currently in transit or recently placed.

• Completed Deliveries: If your order has already been delivered, no duplicate notification will be sent.

Please rest assured that your shipments were processed normally — this issue only impacted automated email delivery, not physical logistics.

If you have any questions about your order status, please feel free to reach out to us at

📫 info@brandoffbuyingclub.com

Thank you for your patience and understanding.