Shipping policy

  • The sold items will be shipped to the buyer at a designated time after the purchase.
  • Upon delivery of the purchased items, the buyer must promptly acknowledge receipt.
  • If the buyer fails to promptly receive the sold items or refuses to accept them without a valid reason, the buyer will be responsible for the return, redelivery, and associated shipping costs.
  • The buyer agrees not to raise any claims or objections regarding the measures taken by the company under this article.
  • If the sold items contain materials that violate the Washington Convention, they cannot be shipped.
  • When importing the purchased items, the buyer may be subject to customs duties, other import taxes, and customs fees imposed by the destination country. The company does not participate in or assume any responsibility for the import and customs procedures (including actions such as confiscation by foreign governments) outside of Japan. The buyer is responsible for directly arranging and coordinating the transportation company and import/customs procedures and expenses. Additionally, the policies regarding taxes and customs fees related to the import of purchased items vary by country, so please contact the customs authority of the destination country for details. The company does not accept any returns based on reasons such as refusal to pay taxes.
  • The company has an obligation to provide accurate information to the customs authorities of the destination country when shipping the items.
  • If the items are not damaged at the time of shipment but are found to be damaged or lost upon arrival, the buyer must promptly notify the company. Compensation claims for damages or loss during the transportation process of the purchased items shall be filed by the buyer (or by the company on behalf of the buyer in cases where the buyer is unable to file the claim) to the transportation company in accordance with the terms and conditions of the transportation company used by the buyer and the insurance policy selected by the buyer. The specific procedures and time required for these claims depend on the regulations of the transportation company, so please contact them for further information.
  • If the buyer fails to promptly receive the purchased items or if the items need to be returned or resent due to the buyer's convenience, the buyer shall bear all expenses incurred, including shipping fees and transfer fees, as much as possible.
  • Unless otherwise specified in this agreement or specifically approved by the company, the company will bear the costs of sending or returning sold items between the company and the member only when there are specific provisions in this agreement or when approved by the company. Any other costs associated with shipping or returning, which are due to the buyer's convenience or deemed malicious by the company, may be charged to the buyer for the shipping expenses.
  • Under the provisions of this agreement, if the company sends sold items to the buyer, and if the item becomes undeliverable for the first time (delivery was attempted but not received by the buyer) and the buyer fails to collect it for more than 10 days as determined by the company, the member will be deemed to have abandoned ownership of the item and requested the company to retrieve it. The member shall not raise any objections to this. In such cases, all costs related to the item price and shipping fees will be borne by the buyer, and the company will not refund the item price or any related expenses to the buyer.